Refund policy

Effective Date: 6/23/2024

Thank you for choosing to shop at https://newtrendsproducts.com. We are dedicated to delivering high-quality products and outstanding service to our customers. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please take a moment to review our 30-day return policy provided below:

Eligibility:

For a return to be eligible, the item must be unused, undamaged, and in the same condition as when you received it.
The item should be in its original packaging, including all accessories, manuals, and tags that were included.
Certain items are non-returnable, such as perishable goods, intimate or sanitary products, gift cards, downloadable software, and personalized/customized items (unless they arrived damaged or defective).
Initiating a Return:

To initiate a return, please contact our customer support team within 30 days from the date of your purchase. You can reach us through our contact us page.
Please provide your order number, specify the item(s) you wish to return, and briefly describe the reason for the return.
Our customer support team will assist you in the return process and issue you a Return Merchandise Authorization (RMA) number.
Return Process:

After receiving the RMA number, please securely package the item(s) you wish to return and clearly display the RMA number on the outside of the package.
Include a copy of the original invoice or order confirmation inside the package.
Unless the return is due to our error (e.g., damaged, defective, or incorrect item), you are responsible for the shipping costs associated with returning the item(s).
We recommend using a trackable shipping service and obtaining proof of shipment for your records.
Once we receive the returned item(s) and confirm their eligibility, we will process your refund or exchange within 30 days.
Refunds:

If your return is approved, we will initiate a refund to your original payment method. Please note that shipping charges are non-refundable.
The time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately, providing relevant details and supporting evidence such as photos. We will arrange for a replacement or refund, as appropriate.
Late or Missing Refunds:

If you have not received your refund within a reasonable timeframe, please double-check your bank account or contact your credit card company. Sometimes, it takes time for the refund to be officially posted.
If you have completed the above steps and still have not received your refund, please reach out to our customer support team for further assistance.
Changes to the Return Policy:

We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any additional questions or require further assistance regarding our return policy, please do not hesitate to contact our customer support team. We value your business and are dedicated to ensuring your satisfaction.

Sincerely,